Reference

aura123 Privacy Policy for Your Account

The aura123 Privacy Policy explains what we collect when you open an account, use the mobile lobby, or connect DANA, OVO, GoPay and QRIS.

Account collectionWallet recordsCookie choicesAccess requests
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aura123 aura123 Privacy Policy for Your Account
CONTACT PATHS

Privacy Help Beside Your Account

A clear contact path helps you question a data record without explaining your entire account history. Start from the support route shown after login and include the phone number linked to your account, the affected wallet and the date of the event. We use those details to locate a request without asking you to send a password or full payment credential.

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Account access

If your phone verification stalls, contact us through the signed-in support route. We can check the account state and explain which data is needed before access is restored.

Wallet question

For DANA, OVO, GoPay or QRIS records, share the payment reference and approximate time rather than a secret code. We use that pairing to investigate the stored transaction entry.

Privacy request

Ask about a copy, correction or removal through our account contact path. We may verify your phone number first so a private record is not released to another person.

SIX DATA CONTROLS

How We Handle Your Privacy Choices

Privacy work is connected to practical account events, from the first phone check to a wallet status question.

Collection purpose

We collect phone, login and verification details to create and protect your account. Payment references from DANA or QRIS help us match a wallet event without storing your wallet password.

Cookie control

Necessary cookies keep sign-in and account navigation working across your phone and desktop browser. Optional cookie choices can be changed in your browser settings when that control is available.

Account security

Phone verification is used before sensitive account access. We do not ask for your password in a support message, and we use account checks before discussing wallet-linked records.

Retention timing

We retain selected records after account closure when needed for security, payment disputes or legal duties. Other records are deleted or anonymised when their stated purpose ends.

Correction request

If your phone number or account detail is wrong, send a correction request through the signed-in contact route. We may ask for verification before changing a record tied to your identity.

Access request

You can ask what personal records we hold, why they are used and which retention reason applies. Include your account phone number so we can route the request accurately.

Privacy Policy Questions About aura123

These Privacy Policy answers address the account steps people usually ask about before opening access. They explain wallet records, cookies, device use, correction requests and the route for asking us to check stored data. If your situation involves a legal restriction or a disputed transaction, contact us through the account support path with the relevant reference.

It covers account details, phone verification, device and browser signals, cookies, support messages, game activity and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We use your phone number to create the account, complete an access check and help prevent another person from entering your account. It also helps us locate a privacy request.

Yes. The Privacy Policy covers references connected with QRIS, DANA, OVO and GoPay activity. We use those references to match status questions and do not ask for your wallet password.

Use the support route visible after login and ask for an account data copy. Include your linked phone number, then complete any identity check needed to protect the record.

Yes. Send a correction request through the signed-in contact path and identify the field that is wrong. We may verify your phone number before changing identity-linked account data.

Necessary cookies support sign-in and account navigation on mobile or desktop. You can adjust optional cookie settings in your browser, but refusing necessary cookies may prevent account access.

Retention depends on the record and its purpose. We may keep selected account or payment references for security, disputes or legal duties, while other data is removed or anonymised sooner.

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